STORM CLOSINGS? All studio closures will be announced via our social media pages. Please also note – in some cases your pieces may be delayed a day in firing due to these closings. If in doubt, please call ahead regarding pickup availability.

RESERVATIONS? While we generally take and encourage walk-in painters, we also offer an online booking system listed under our "book a party" tab. These are best for groups of 5 or more and/or those wanting to be sure they have secured a table during peak times.

NOT FINISHED? If you do not finish your piece the day you dropped in, we can easily wrap it up for you to bring back another day to finish. Just be sure to make a note of your color selections for continuity. There is no additional fee to finish your piece!

FINISHED PIECES? All items are ready in 7 days so set a phone alarm to remind yourself to drop in and grab them on that date. We can hold items up to a month but after that (and a reminder call) all items will be tossed if you do not arrange for an extension or shipping of the items.

PAINTS/GLAZE? All of our paints are water based and non-toxic. When your painted piece is glazed & fired, it also becomes food-safe, dishwasher & microwave safe.

UNATTENDED KIDS? You may NOT leave your minor children unattended in our studio. 

NON-PAINTERS? Please note we cannot accommodate more than 1 or 2 non painters per group. Our studio gets really busy at times so it's not possible to accommodate many bystanders.

FOOD/BEVERAGE ETIQUETTE? You are welcome to bring in snacks/drinks but PLEASE DO NOT BRING IN LUNCHES/DINNERS unless it's already been discussed as part of a party booking.  

PETS? Unfortunately, animals & highly breakable pottery do not often work well together. One knock of a table and it's tears for everyone. For this reason, we ask that all pets remain safely at home.

GRATUITY? Please note - a gratuity of 15% is added to groups of 6 or more.

OTHER QUESTIONS? Feel free to message us at portland@colormemine.com